As a Valley police sergeant, TOCA patient Brian R. was eager to get back to work quickly following a biceps tenodesis surgery performed by Dr. Gerald Yacobucci, MD. Brian reached out to The Orthopedic Clinic Association (TOCA) to express his gratitude for the exceptional treatment he received from Dr. Yacobucci and TOCA’s Scottsdale Physical Therapy Clinic team. Read more about Brian’s experience (and remarkable recovery!) below.
“In July 2019, I underwent a biceps tenodesis surgery performed by Dr. Gerald Yacobucci at TOCA. Dr. Yacobucci understood that my work as a police sergeant is important to me and I had no interest in being on restricted duty any longer than necessary. The week following my surgery, he had me begin physical therapy with the Scottsdale TOCA staff. During a follow-up visit weeks later, Dr. Yacobucci asked how my therapy was progressing, from my point of view. I’d like to share that with you today.
“Julie ran the office like a well-oiled machine, always taking care to make sure my appointments were scheduled to accommodate me as best as possible and she ensured my co-pays were handled correctly. She always met me with a smile and a kind word.
“Nikki ensured all of TOCA’s Physical Therapy Clinic staff handled patient care with kindness and professionalism, while bringing levity and accountability to the process. She ALWAYS took me to task if I strayed from the limited movements I was supposed to be adhering to, for which I will be eternally grateful. She did so because she cares greatly and knew how important it was to me to get through PT as soon as possible while healing properly.
“Madison worked with me most days, seeing to it that I was staying on schedule and answering all of my questions patiently (no pun intended!) and expertly. I had complete confidence in her abilities as a therapist and she always took stellar care of me, greeting me with a smile even on her longest days when I was usually her last patient of the day.
“Emily also worked with me nearly every day. She was an endless source of entertainment! Between her and Madison, I am not exaggerating when I say PT was the highlight of my day 3 days a week for 3 months while I was away from my normal gym routine and missing it terribly!
“In short, I understand and appreciate the importance of great customer service and patient care. I was released back to full duty without restrictions 3 months following my surgery, a full month ahead, I’m told, of other patients who had surgery the same day that I did. I have no doubt that I would have spent another month in PT had it not been for the care I received from Nikki, Madison and Emily. I’m not only back at work without restrictions, I’m back in the gym and pain-free for the first time in 2 years. I recommend your staff to anyone who asks and if (God forbid!) I had to go through it again, I would absolutely choose Dr. Yacobucci and TOCA Scottsdale Physical Therapy Clinic staff for my physical therapy needs. Thanks for everything!”
Brian R., TOCA Patient