Frequently Asked Questions

We want you to have all the information you need. Simply click on the questions below to have them answered instantly.

You can also contact us via the patient portal or by calling your TOCA at Banner Health physician staff. If you need to be directed to a particular department please speak to one of our friendly team members at: 602-277-6211

How do I schedule an appointment?

Call TOCA at 602-277-6211 and follow the simple prompts.

If you need a referral, please obtain one prior to your appointment
Or you may request an appointment through the TOCA Patient Portal

How can I reach my physician?

Emergency and Urgent problems, please call TOCA’s Triage nurse at: 602-512-8455, weekdays between 8:00am and 4:30pm

Non-emergent medical matters, please call or email the physician’s nursing staff.

Messages are checked daily M-F, excluding holidays & calls will be returned by the following business day.

Please Turn OFF your caller ID blocking so that we can call you back.

What do I need to do if I’m referred to another physician?

If you need a referral, it will be your responsibility to obtain one prior to your appointment.

Please obtain any previous X-Rays, MRI’s, CT, Operative Reports and any notes from previous physicians to take with you to your next appointment. If you are seeing another TOCA physician, you will only need to take your MRI films.

How do I request medication refills?

We want to make sure you always have the medication you need. Here are a few things you should know to expedite the process.

Prescription refills are formulated Monday through Friday ONLY, during business hours. If you call after hours, the on-call TOCA physician will NOT refill your prescription.

Monday through Thursday: 8:30am to 5:00pm
Friday: 8:00am to 3:30pm

  • Expect up to 24 hours before your prescription is ready.
  • Have your pharmacy FAX the order to: 602-266-9425.
  • Please request refills FIVE days before your medication runs out.
  • Please confirm with your pharmacy that the order has been placed prior to picking it up.

How long will it take for test or procedures scheduled or authorized?

We do our very best to keep things moving along. Generally, you should allow 7-10 working days for your tests or procedures to be scheduled.

Schedule your follow up appointment as soon as you know the date of your test.

If you had films taken such as an MRI, please HAND CARRY the films to your appointment.

If we have not contacted you in seven days to schedule your test or procedure, please call the appropriate coordinator for your physician.

What do I do if I need surgery?

Your Physician will send paperwork to the surgery scheduler after a decision for surgery is made.

If you need medical clearance prior to surgery, the physician’s clinical assistant will instruct you on how to get the tests you need done.

If you DON’T need medical clearance, tests done or your medical clearance is complete, the surgery scheduler will call you to discuss your timeline for surgery and set up a pre-operative appointment if ordered by your physician.

If you have not heard from the surgery scheduler within 1 week and do not need medical clearance, please contact the surgery scheduler for your physician via phone or email.

The surgery scheduler will get authorization from your insurance plan.

Once the surgery date is set, the surgery scheduler will mail pre-operative instructions to you.

If your surgery is covered under an Industrial Claim, prior approval is required before a surgery date can be established.

How do I get my x-rays?

Please call the office where the x-rays were taken one week prior to the date you need them and leave a message with your detailed information.

Glendale: 602-512-8626
Phoenix: 602-512-8466
Scottsdale: 602-512-8613
Tempe: 602-512-8448

Top Doctors for 20 years and counting!

Phoenix Magazine has consistently awarded TOCA doctors with the coveted Top Doctor award since 1996 – the very first year the award was introduced!

Find your TOCA at Banner Health clinic

Glendale • Phoenix • Scottsdale • Tempe