TOCA provides X-ray and MRI services only when a TOCA provider orders an MRI for a patient.
TOCA’s X-ray and MRI services are available to all patients regardless of disability. No TOCA Physician or Provider shall fail or refuse to order an MRI for a disabled patient because of the anticipated need for TOCA to assist the disabled patient to transfer from an Exam, X-ray, or MRI table.
If you believe that TOCA has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with:
TOCA’s Compliance Officer: Krystalin Barnett
Mailing Address: 2222 E Highland Ave Suite 300, Phoenix, AZ 85016
Telephone number: (602) 277-6211
Fax: (602) 553-4163
You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, TOCA’s Compliance Officer is available to help you.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Avenue
SW Room 509F
HHH Building Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD)