Non-Discrimination Policy

DISCRIMINATION IS AGAINST THE LAW

The Orthopedic Clinic Association (“TOCA”) complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. TOCA does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.

TOCA provides free aids and services to people with disabilities to communicate effectively with us, such as:

  • Qualified sign language interpreters;
  • Written information in other formats (large print, audio, accessible electronic formats, other formats)

TOCA provides free language services to people whose primary language is not English, such as Information written in other languages

If you need these services, please let a member of our staff know.

TOCA also provides patient assistance for disabled patients in the following manner:

  • Patient assistance and safe transfer to/from a wheelchair or other medical device to/from TOCA Exam, X-ray and MRI tables. This is accomplished by:
    • Sufficient and appropriate trained personnel to assist disabled patients at all times patients are scheduled for Clinic, X-ray, and MRI appointments.
    • X-ray and MRI approved Wheelchairs to assist in safe patient transfers.

Patients may make such requests at any time for assistance with the above.

TOCA provides X-ray and MRI services only when a TOCA provider orders an MRI for a patient.

TOCA’s X-ray and MRI services are available to all patients regardless of disability. No TOCA Physician or Provider shall fail or refuse to order an MRI for a disabled patient because of the anticipated need for TOCA to assist the disabled patient to transfer from an Exam, X-ray, or MRI table.

If you believe that TOCA has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with:

TOCA’s Compliance Officer: Krystalin Barnett
Mailing Address: 2222 E Highland Ave Suite 300, Phoenix, AZ 85016
Telephone number: (602) 277-6211
Fax: (602) 553-4163
Email: kbarnett@tocamd.com

You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, TOCA’s Compliance Officer is available to help you.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:

U.S. Department of Health and Human Services
200 Independence Avenue
SW Room 509F
HHH Building Washington, D.C. 20201

1-800-368-1019, 800-537-7697 (TDD)

Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html

ATTENTION: If you speak English, language assistance services, free of charge, are available to you. Call 602-277-6211

ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 602-277-6211

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注意:如果您使用繁體中文,您可以免費獲得語言援助服務。請致電602-277-6211

CHÚ Ý: Nếu bạn nói Tiếng Việt, có các dịch vụ hỗ trợ ngôn ngữ miễn phí dành cho bạn. Gọi số 602-277-6211

ملحوظة: إذا كنت تتحدث اذكر اللغة، فإن خدمات المساعدة اللغوية تتوافر لك بالمجان. اتصل برقم 1-602-277-6211 (رقم هاتف الصم والبكم: 1

PAUNAWA: Kung nagsasalita ka ng Tagalog, maaari kang gumamit ng mga serbisyo ng tulong sa wika nang walang bayad. Tumawag sa 602-277-6211

주의: 한국어를 사용하시는 경우, 언어 지원 서비스를 무료로 이용하실 수 있습니다. 602-277-6211번으로 전화해 주십시오.

ATTENTION : Si vous parlez français, des services d’aide linguistique vous sont proposés gratuitement. Appelez le 602-277-6211

ACHTUNG: Wenn Sie Deutsch sprechen, stehen Ihnen kostenlos sprachliche Hilfsdienstleistungen zur Verfügung. Rufnummer: 602-277-6211

ВНИМАНИЕ: Если вы говорите на русском языке, то вам доступны бесплатные услуги перевода. Звоните 602-277-6211

注意事項:日本語を話される場合、無料の言語支援をご利用いただけます。602-277-6211まで、お電話にてご連絡ください。

توجه: اگر به زبان فارسی گفتگو می کنید، تسهیلات زبانی بصورت رایگان برای شما فراهم می باشد. با 602-277-6211 تماس بگیرید.

ܙܘܼܗܵܪܵܐ: ܐܸܢ ܐܲܚܬܘܿܢ ܟܹܐ ܗܲܡܙܸܡܝܼܬܘܿܢ ܠܸܫܵܢܵܐ ܐܵܬܘܿܪܵܝܵܐ، ܡܵܨܝܼܬܘܿܢ ܕܩܲܒܠܝܼܬܘܿܢ ܚܸܠܡܲܬܹܐ ܕܗܲܝܲܪܬܵܐ ܒܠܸܫܵܢܵܐ ܡܲܓܵܢܵܐܝܼܬ. ܩܪܘܿܢ ܥܲܠ ܡܸܢܝܵܢܵܐ 1-602-277-6211

OBAVJEŠTENJE: Ako govorite srpsko-hrvatski, usluge jezičke pomoći dostupne su vam besplatno. Nazovite 602-277-6211

เรียน: ถ้าคุณพูดภาษาไทยคุณสามารถใช้บริการช่วยเหลือทางภาษาได้ฟรี โทร 602-277-6211